Refund policy

RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at ben.bwox@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Returns must be approved before being sent back—items returned without prior authorization will not be accepted.

Return Address: 1201 s hope st, los angeles, 90015

Return Shipping & Fees

  • Customers are responsible for return shipping costs.

  • A 10% restocking fee will be deducted from your refund.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

  • Final sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return the original item (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must still meet the return eligibility conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days, minus the 10% restocking fee.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ben.bwox@gmail.com.